Efficiency in Motion
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TRACK & TRACE
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LTL, truckload transportation company.
Transpro Freight cheetah
Paw

The 5 Minute Response PromiseTM

It’s part of our day to day process

As our company continues to grow, our response time and personalized service have kept pace. We pride ourselves on being the same kind of hands on, high service company that we’ve always been. And, we’ve taken it one step further by documenting our customer promise... down to the minute!

It’s a simple thing really and that’s why we have been able to make it part of our ever day process. When a customer contacts us by phone or e-mail we do 1 of 3 things:

  • Answer you on the spot wherever possible
  • Get back to you in 5 minutes with the answer you’re looking for
  • OR, where more time is required, get back to you in 5 minutes with a realistic estimate of when we can answer your request correctly and in greater detail.